About Wayne Mitchell

Publisher of the New Albany Gazette

Author Archive | Wayne Mitchell

Wayne Mitchell

Technology–just waiting to fail

Nearly 25 years ago I was given some advice, sort of a warning really, about becoming too dependent on information stored in a computer. The computer technician at the South Carolina newspaper that I was editing at the time suggested keeping a paper copy of anything that was really important in any file on the […]

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Wayne Mitchell

Practicing good customer service

When I answered the phone last Thursday afternoon, I said, “New Albany Gazette. May I help you?” I smile as I answer the phone, just the way I was trained to do many years ago in a customer-service class on phone etiquette. It creates warmth in your voice and makes a good first impression on […]

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Wayne Mitchell

Flying the not-so-friendly skies

Jenny and I were pretty tired by the time we wheeled our bags through U.S customs in Chicago after getting off an eight-hour flight from London. It had been a wonderful two-week vacation in Paris and London, but now we were ready to be home. All that was left was the United Airlines flight from […]

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Wayne Mitchell

Keep your eyes on trees, flowers

As I look around our yard in New Albany, I find that there’s good news and bad news. The good news is that we’ve have made it through an entire year without killing off any trees. We like trees. Lots of them. One of the things that drew us to the house we bought in […]

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Wayne Mitchell

“The Mentalist” and smart TVs

Why do they call them “smart” TVs anyway? Mine is not very smart, at least when I try to operate it. I was reminded of that when Jenny and I were watching an episode of “The Mentalist,” one of our favorite TV programs, which we had recorded on our DVR. Jenny sometimes gets a little […]

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Wayne Mitchell

Lake cabin the end of an era

The end of an era. That’s what my sister, Donna, said after signing the paperwork last week to sell the cabin that my father built on the Lake of the Ozarks, near Camdenton, Mo. It is, too, in a way. The cabin was the only remnant left from our childhood growing up in Missouri. My […]

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Wayne Mitchell

Fortunate to call New Albany home

Five years ago tomorrow, I arrived in New Albany to help out at the Gazette while a search was conducted for a new publisher. My job description at the time was “roving publisher,” meaning I was to go where I was needed to fill in when a vacancy occurred in the company, which owned more […]

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Wayne Mitchell

The alternative to new tires

My phone rang Saturday as we were leaving for the Memphis airport. Our son Joe was heading to North Carolina to visit his father before the summer term at Ole Miss starts next month. “Why would Jenny’s 84-year-old mother be calling me?” I wondered, as I looked at the caller ID. Only about an hour […]

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Wayne Mitchell

A ‘cool and touristy’ downtown

Stopping into The Seamstress to pick up some pants I was having altered (no, I wasn’t having the waist let out), I couldn’t help but think about how much busier downtown has become over the past five years. First, I couldn’t find a place to park on Bankhead, so I went around the block to […]

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Wayne Mitchell

Trip to mailbox gets distressing

A friend mentioned to me the other day that he only gets his mail out of the box once a week. I was a little surprised because it’s something I do every day. I just supposed everyone did. In fact, “getting the mail” is a chore I have looked forward to ever since I was […]

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